Frequently Asked Questions
Find answers to common questions
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page to find the perfect fit for adults, kids, and infants.
Are your fabrics eco-friendly?
Yes, many of our collections utilize organic cotton and recycled fibers to ensure comfort while minimizing our environmental footprint.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact customer service within 30 minutes of placement for any adjustment requests.
Do you offer international shipping?
We currently ship to over 40 countries worldwide. Shipping costs and delivery times vary by destination.
How should I care for my Hatley garments?
We recommend machine washing in cold water with similar colors and tumble drying on low to maintain the integrity of the prints and fabric.
What if I receive a defective item?
We stand by our quality. If you receive a damaged or incorrect item, please contact us immediately for a complimentary replacement.